Ada County employs nine Support Technicians that provide computer support to the downtown Courthouse and outlying Ada County agencies and affiliates. The essential functions of our Support Technicians is to install and upgrade network desktop based systems (including IP Phones, and related peripherals) and maintain network and desktop integrity after installations; installation of computer software packages such as operating systems, suite packages, and in-house developed software.  They respond to client inquiries concerning systems operation/function and diagnose system hardware, software and operational problems;  instruct clients in the proper use of equipment, software and materials; coordinate activities with Network Administration and Systems staff.